How to cancel in one click, what happens to your designs and when we refund.
Go to 'My account' and click 'Cancel subscription'. No emails, no explanations. You keep Pro until the end of the period you have already paid for, and your account then moves to the free plan.
None are deleted. If when you return to the free plan you have more saved designs than that plan allows, you keep them all and can still open and edit them, but you won't be able to save new ones until you reduce the count. AI edits go back to 5 per month.
If you buy as a consumer you can withdraw within the following 14 calendar days without giving a reason. Because the service starts immediately at your request, we deduct the part proportional to the time you have already had it available. Write to hello@calmacloud.com from your account's email and we'll handle it.
We do not refund periods already started, on either the monthly or the annual plan: what you can do is cancel and keep using Pro until the paid period ends. This does not affect the rights the law grants you if the service is faulty.
If you spot a charge that shouldn't be there, or a duplicate, we refund it in full. Let us know at hello@calmacloud.com with the date and the amount.
Write to hello@calmacloud.com from your account's address telling us which charge you want reviewed. We reply as soon as we can and, if a refund applies, it goes back to the same payment method; it usually takes 5 to 10 business days to appear in your bank.
